Privacy Policy

We gather and process your personal information when you engage with us, utilize our products, or purchase our services. The personal details we handle may include the following:

Information You Provide

• Contact details such as your name, email, mailing address, location, and other demographics.
• Payment information, including credit card details, bank account numbers, and billing addresses.
• Unique identifiers like usernames, account numbers, or passwords.
• Responses to surveys and polls conducted by CII.
• Uploaded documents or media files.
• Communication records between you and CII.
• Data you voluntarily share as part of your user profile.
• Referral information, including the name and email of referrals.
• Details shared during events like webinars and workshops organized by CII.
• Testimonials, including your name and photo, with prior consent.

How We Use Your Personal Data

• Provide requested services, products, or information.
• Send communications regarding our services (with your consent).
• Understand your requirements to recommend suitable services.
• Address your customer service queries, concerns, or feedback.
• Administer your account efficiently.
• Conduct scientific research and statistical analysis.
• Send promotional and marketing material with your permission (you can unsubscribe anytime).
• Verify your identity when needed.

Automatically Collected Information (Usage Data)

• Electronic identifiers such as IP addresses, cookies, and device details.
• Browsing data like your visits, operating system, browser type, and ISP.
• Analytics data such as clicks, scrolls, referral/exit pages, and interactions with our sites.

We use this data to:

• Recommend services based on your needs.
• Provide information upon request.
• Manage our websites, apps, and services effectively.
• Authenticate users for security purposes.
• Enhance and operate our digital platforms.
• Analyze usage patterns and compile reports.
• Develop new services and products.
• Carry out scientific research and analysis.

Information from Public Blogs and Newsletters

When you interact with our blogs or subscribe to newsletters, we may collect:

• Contact details like your name, email, or phone number.
• Your email when you actively subscribe to receive newsletters.

We use this data to:

• Send promotional materials with your consent.
• Address your concerns and queries.
• Notify you about new content updates.

Information from CII Careers

When applying for a job at CII, the collected data may include:

• Contact information like your name, email, address, phone, and social media links.
• Details provided in your resume.

We use this data to:

• Assess your suitability for the position applied for.
• Respond to any questions or concerns.

We do not sell, rent, or share your Personal Data with other companies or organizations for commercial purposes. However, your Personal Data may be shared under the following circumstances or with your explicit consent:

• To comply with applicable laws and regulations.
• To protect CII’s business interests and legal rights, such as in legal claims, compliance matters, regulatory purposes, and investigations.
• To adhere to governance and quality standards.
• With your consent, to address feedback or complaints from you or others regarding our websites, products, or services.
• To customize (i) our communication with you; (ii) our websites; and (iii) our products or services for your needs.
• To monitor how our websites and online services are used, helping us improve and safeguard our products, content, services, and both online and offline platforms.
• If you provide a credit or debit card, we may use third-party services (e.g., payment processors) to verify the validity of the details provided, ensuring fraud prevention in line with legitimate interests.
• To monitor customer accounts for fraud, terrorism, misrepresentation, security breaches, or criminal activity, as required by law and in alignment with our legitimate interests.
• In cases where you contact us via telephone, calls may be recorded for training, quality control, and security purposes.
• To invite you to participate in surveys or market research initiatives.
• To communicate with individuals referred to us by you, ensuring their explicit consent is obtained.
• To send you marketing communications related to relevant products and services. Electronic direct marketing will only be sent with your consent or, where permitted, with an option to opt out. You can unsubscribe from such communications at any time by following the instructions provided in the message.

We may share your personal data with our group companies to manage internal operations and provide products or services to you.

Additionally, we may share your personal data with the following third parties:

• Professional advisors, including auditors, legal counsel, and financial consultants;
• Marketing and communications agencies that have committed to processing your personal data according to this Privacy Notice;
• Market research organizations;
• Suppliers, business partners, and sub-contractors; and
• Search engines and web analytics service providers.

Your personal data may also be disclosed to government bodies or law enforcement when legally required, or to protect our legitimate interests in compliance with applicable laws.

We may share personal data with third-party service providers who process data on behalf of CII for services like website hosting, maintenance, customer support, and identity verification.

In the event of a sale or merger of our business, your information will be shared with advisors and prospective buyers and transferred to the new owners as part of the business.

We will retain your personal information only as long as necessary to comply with legal requirements, resolve disputes, prevent fraud or abuse, and enforce our terms and conditions.

If you are a customer, we will keep your data throughout our contractual relationship and afterward as required for regulatory compliance or resolving disputes.

If you are a prospective customer and have consented to our communications, we will retain your data either until you unsubscribe or for as long as you remain subscribed.

If you have contacted our customer service, we will retain your information for the duration necessary to address and resolve your inquiry.

Your personal data may be hosted on servers owned by CII or third parties. It could also be processed by staff or partners operating outside these locations. In such scenarios, the third country’s data protection laws will either meet European Commission adequacy standards or adhere to other necessary safeguards. For more details, feel free to reach out to us at orders@editessence.org.

• You can choose to prevent your personal data from being used for marketing by selecting the appropriate options in our forms, unsubscribing from communications, or contacting us directly.
• You have the right to withdraw your consent for the use of your personal data at any time.
• If your personal information is inaccurate or incomplete, you can request corrections or updates.
• In certain cases, you can request a copy of the personal data we have about you.
• For electronically processed data, you may request a structured, machine-readable format of your information.
• If you are unhappy with the handling of your data, you can request restrictions on its use while your issue is being resolved.
• Under specific conditions, you may request the deletion of your data, such as when it is no longer needed, you have withdrawn consent, or it was processed inappropriately.

We employ advanced systems and technologies to safeguard your personal data and address potential security risks effectively.

While we adhere to industry standards for data protection, it is important to note that internet transmissions are not entirely secure. We recommend using strong passwords and avoiding sharing them with others.

If a security breach occurs, we will inform you through the provided email address or publish a notice on our website, along with suggested protective measures.

To ensure secure data transfers, we use 128-bit Public/Private key encryption and high-assurance SSL Certificates, which are globally recognized for preventing threats and unauthorized access.

Data confidentiality ensures that access and disclosure of your information are restricted to authorized personnel, preventing unauthorized access or misuse.

This safeguard applies to data in storage, during processing, and while being transmitted. We guarantee that your information will remain secure from unauthorized access or accidental exposure.

Access control measures include software, hardware, and personnel policies that regulate access to organizational resources. CII enforces strict controls to limit access to authorized personnel only.

Maintaining confidentiality also involves protecting against threats like malware, spyware, spam, and phishing. Our servers are secured behind firewalls, permitting access only via authorized protocols. Additionally, a detection system monitors and logs suspicious activities, ensuring secure transactions and timely responses to potential intrusions.

CII is certified under ISO/IEC 27001:2013, signifying our commitment to maintaining the highest standards of information security, confidentiality, and trust. For more information, visit https://www.iso.org.

CII does not knowingly collect data from individuals under 18. We encourage parents and guardians to monitor their children's online activities and instruct them not to share personal data without permission. If you believe a child has provided personal data, please contact us at orders@editessence.org, and we will promptly delete the information and terminate the associated account.

For details about our use of cookies, please refer to our Cookie Policy.

We may revise this Privacy Policy periodically. Updates will be communicated via email or a prominent notice on our services before changes take effect. The "effective date" will also be updated. Please review this policy periodically for any modifications.

If you have any questions about this Privacy Notice or how CII handles your personal data, please reach out to our Privacy Team at orders@editessence.org.