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Our Pledge to Excellence
Refund Assurance
Edit Essence's Fundamental Principles
With years of experience in publishing numerous manuscripts since 2005, we've developed a comprehensive five-level quality assurance system. Check out the quality pillars below for further insights.
01Our Commitment to Quality
We guarantee that your manuscript will not be rejected due to language or formatting mistakes. If, in an exceptional case, such a rejection occurs, we will refund your entire payment.*
Endless Revisions
We will keep editing your manuscript until you are fully happy with the outcome, no questions asked.
Money-Back
Assurance
If your manuscript is rejected by a journal because of language problems, we will provide a full refund.*
02Skilled Editors
Editor
Credentials
Our editors possess PhD or Master’s degrees, with an average of 19.4 years of experience in academic editing. We carefully select highly qualified editors to maintain the highest quality standards.
Subject Area
Expertise
We guarantee linguistic clarity and technical accuracy by assigning editors who specialize in your research field to edit your manuscript.
"Two-Editor"
System
Each manuscript undergoes review by two native English-speaking editors. One focuses on technical aspects, while the other ensures language consistency and clarity.
Step
- If you're dissatisfied with any part of our service, we'll work promptly to resolve the issue. After the initial review, your manuscript will be reassigned to a senior editor for further revisions.
- There’s no limit to the number of revisions. We'll continue editing until you're completely satisfied with the quality.
Step
- Our quality management team handles all feedback and complaints simultaneously.
- The team ensures that all issues are addressed during the review process.
- Once any issue is identified, the team determines the necessary actions to resolve it.
Step
- If any systemic issues are found during the review, we’ll take appropriate action.
- We ensure all your concerns are resolved and a satisfactory outcome is provided.
- The editors involved in the issue will be excluded from future orders. If quality problems are significant, a refund will be offered.
03Personalized Customer Support
Our dedicated support team is made up of skilled professionals focused on helping authors submit their research to journals. We provide tailored solutions to address your specific needs, offering round-the-clock support via chat, phone, and email.
Vast Experience
Prompt Replies
Around-the-Clock Email Assistance
Multilingual Support
04Ongoing Development
At Edit Essence, we embrace the Kaizen philosophy of continuous growth and learning. We place great importance on feedback from our clients, using it as a vital part of our development. Whenever issues arise, our dedicated Quality Team thoroughly investigates, identifies the root causes, and proposes improvements to enhance our systems and processes. This approach ensures we maintain consistent service quality and deliver a positive customer experience.
Feedback Handling
We have a dedicated in-house team focused on gathering and assessing feedback from different departments.
Root Cause Solutions
We pinpoint the underlying reasons for customer dissatisfaction and refine our processes to deliver practical and effective solutions.
Aiming for Excellence
We adhere to the philosophy of "Author First, Quality First." Nothing gives us more satisfaction than receiving positive feedback from our authors!05Commitment to Timely Deliveries
We recognize that delays in manuscript delivery can be highly disruptive, particularly for authors facing tight journal submission deadlines.
At Edit Essence, we offer flexible turnaround times while ensuring on-time delivery. Our main focus is to ensure the satisfaction of our clients.
Timely Deliveries
Customizable Delivery Options
Personalized Customer Support Manager